Refund policy

Return & Refund Policy

We want you to be completely satisfied with your Atlas Pro. If something isn't right, we're here to help.

Our 30-day return policy
You have 30 days from the day your order is delivered to request a return. To be eligible under this policy, the backpack must be unused and returned complete: the Atlas Pro itself, the electric pump and any other items that came in the box, in their original packaging, together with proof of purchase. This is our own commercial policy and it applies in addition to any rights you have by law.

How to start a return
Email us at businesszaphire@gmail.com with your order number and the reason for the return. We'll reply with the next steps and the return address. Items sent back without requesting a return first cannot be accepted.

Who pays for return shipping
Where the law allows it, and because we tell you here before you buy, the direct cost of returning the item is paid by you, and the original shipping cost is not refunded under this policy.

There is one exception: if the Atlas Pro arrives defective, arrives damaged in transit, or we sent you the wrong item, ZAPHIRE covers the full cost of the return. In that case we send you a prepaid return label and either replace the product or refund you in full, including the shipping you paid.

Damages and issues
Please inspect your order when it arrives. If the backpack is defective, damaged or incorrect, contact us at businesszaphire@gmail.com as soon as you can, ideally within 7 days of delivery, so we can make it right. Photographs of the issue help us resolve it faster. Contacting us later does not remove any statutory rights you may have.

Your legal right to cancel in the European Union and the EEA
This section describes rights you have by law. It is separate from our 30-day policy above, and nothing in this policy limits it.

If you are a consumer in the European Union or the European Economic Area, you may cancel your order within 14 days of receiving it, for any reason and without giving a justification. This right does not depend on the backpack being unused or on you keeping the original packaging. You may handle and try the product as you would in a shop. You are only responsible for any reduction in value resulting from handling that goes beyond what is needed to establish the nature, characteristics and functioning of the product.

To cancel, tell us before the 14 days end, by email at businesszaphire@gmail.com. Once you have told us, you have a further 14 days to send the item back.

When you cancel under this right, we refund the price you paid plus the standard delivery cost of your original order. If you chose a delivery option more expensive than our standard one, we refund the standard cost, not the difference. We issue the refund within 14 days of receiving the item back, or of receiving proof that you sent it, whichever happens first.

The direct cost of sending the item back is paid by you, as the law permits and as we tell you here before purchase, unless the item is defective, damaged or incorrect, in which case we cover it.

Refunds
Once we receive and inspect your return, we'll let you know whether the refund is approved. If approved, you'll be refunded to your original payment method within 10 business days, and within the legal deadline where one applies. Your bank or card issuer may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at businesszaphire@gmail.com.

Questions
For anything else, reach us at businesszaphire@gmail.com. We typically respond within 1-2 business days.